Services in Detail
Localization for IT & Managed Services
IT service providers sell trust in complex services. Those who explain service levels, security, and processes in the customer's language win tenders – even across borders.
Managed services sell trust – in every language
IT service providers explain the invisible: SLAs, security, availability. International clients only buy that if they understand it effortlessly – from the service catalog through the customer portal to the outage notification at three in the morning.
We localize IT and service communication precisely and consistently: website, portals, status messages, documentation, and contract annexes – with a termbase across all levels and integration into your release processes.
How it works
- 01
Level inventory
Website, portals, templates, documentation: We capture all text levels and priorities.
- 02
IT terminology & tone
Technical terms and address forms binding per language – from quote to incident.
- 03
Localization in context
Portal strings verified in the product, documentation consistent, templates ready for use.
- 04
Release integration
New features and templates automatically run in multiple languages.
Precise Service Descriptions
SLAs, service catalogs, and security concepts are transferred with technical accuracy – terminology-consistent across all documents.
Website & Portal
From marketing presence to customer portal: consistent language across all touchpoints of your customer relationship.
Partner, Not Just Service Provider
We work technically ourselves – your content is handled by people who know repositories, tickets, and changelogs from their own practice.
From marketing to status message: one voice
IT communication often breaks between levels: the website promises 'Enterprise-Grade', the portal uses 'du', the outage email sounds like the engine room. Customers perceive such breaks as unprofessional – especially in critical situations.
We define terminology and tone once and carry them through all levels: sales, portal, documentation, incident communication. Even the 3 AM email will then sound like your company.
Typical use cases
MSPs with international clients
Service catalogs and SLAs that buyers can review in their language.
Software & platform providers
Product, documentation, and support center from one terminology.
IT departments in corporations
Internal portals and guides for locations in multiple countries.
An SLA is only as professional as its least comprehensible translation.
What you get
- Website and service catalogs localized
- Portal and product texts reviewed in context
- Incident and maintenance templates per language
- Technical documentation with binding term base
- SLA and contract appendices precisely translated
- CI/CD integration for ongoing releases
Frequently asked questions about this service
Do you also pre-translate incident communications?
That's exactly what we recommend: templates for outages, maintenance, and escalations are translated and reviewed in calm – in an emergency, you just fill in the placeholders. Speed without language risk.
How do you handle Denglisch and jargon?
For each language, we define what remains English (established technical terms) and what gets translated – consistently documented. The proliferation of 'deployen' and 'ausrollen' ends with the term base.
Can you work with our documentation system?
Yes – Markdown repos, wikis, headless CMS, or classic formats: we integrate into your workflow, ideally with a pull request process like code.
