Payment & Delivery Information

Payment Methods

You can pay by bank transfer to our German business account, credit card (via Stripe), or PayPal; additional payment methods such as iDEAL or Bancontact may be offered during the checkout process via Mollie. Payment data is processed by the respective payment service provider; complete card data never reaches our systems.

Payment plan for projects

Project services are due 50% upon commissioning and 50% upon delivery, unless agreed otherwise in the offer. Monthly packages are billed monthly in advance. Each invoice corresponds exactly to the offer – items, prices, VAT; there are no surprise charges.

Invoices & Retention

Invoices are sent electronically as PDFs with stated VAT and all mandatory information; they are permanently available for retrieval in the customer area. For business customers within the EU with a valid VAT ID, we apply the reverse charge procedure; the invoice contains the corresponding note.

Delivery of digital services

Delivery is electronic: as deployment to your systems, as a transfer package for download, or by integration into the CMS – as agreed in the offer. The delivery date is stated in the contract; we will inform you of foreseeable delays unsolicited and before the date, not afterward.

Late payment & suspension

In case of payment default, the statutory rules apply (§ 288 BGB); a friendly reminder is sent before any dunning notice. We may suspend ongoing services in the event of significant default after prior notice; already delivered and paid work results remain unaffected by this.

Practical example: How a typical project payment works

Imagine you commission us to translate and localize your company website. The quote stipulates a fixed price of €5,000, payment schedule 50% on order, 50% on delivery. After you place the order, you receive an order confirmation and a first invoice for €2,500. You transfer the amount to our German business account or pay by credit card via Stripe – the receipt of payment is automatically recorded in our system. We begin work. As soon as the translations and adjustments are completed, we deliver the localized website package as a download link or upload it directly to your content management system. At the same time, we issue the second invoice for the remaining €2,500. Both invoices contain exactly the items from your quote, including VAT. If you require a VAT exemption (reverse charge), we need your valid VAT ID before invoicing. After full payment, you have permanent access to all invoices in your customer portal.

Common misunderstandings about payment and delivery

A common misconception concerns the due date of the deposit payment: some customers assume that the first installment is due only upon delivery or after partial performance. In fact, the first installment of 50% – unless otherwise specified in the offer – is due upon commissioning, i.e., before we begin work. This ensures planning security and covers our expenses for initial project organization. Another misconception: the delivery date is binding only after full payment. The correct position is: the delivery date is stated in the contract and is independent of payment receipt. We will inform you in good time of any foreseeable delays, regardless of whether you have already made the first installment. The suspension of ongoing services in the event of payment default is also often misunderstood: we suspend services only after prior notice and only in the event of material default. Already delivered and paid-for work results remain unaffected. Finally, invoicing: you will always receive an invoice showing the value-added tax, unless you are a business customer in another EU country and have a valid VAT ID – in that case, we show the reverse charge procedure on the document.

What this information means for you specifically

The payment and delivery information gives you, as a customer, a clear process. You know exactly when each payment is due and in what form you will receive your service. For projects with a 50/50 payment plan, you commit with the first installment: you then already have a legal claim to the contractually agreed service, even if work has not yet started. Conversely, the second installment secures our position that you pay after delivery. For you, this means: schedule payments according to the project phases. For monthly packages (e.g., maintenance or content updates), billing is monthly in advance – so you always pay for the coming month. This makes your costs predictable. Electronic invoicing as a PDF ensures you can access the documents at any time, even years later. And if a delay occurs, you benefit from our rule of informing you unsolicited and before the delivery date – not only upon request. This gives you planning security for your own deadlines. In the event of payment default on our part (e.g., if we need to issue a credit note), the statutory periods also apply – we will inform you separately about this.

Interaction with our other policies

These payment and delivery information are closely linked to our other policies. The order confirmation you receive after commissioning refers both to this page and to our General Terms and Conditions (GTC). The GTC set out, among other things, the precise regulations on warranty, liability, and termination – these complement the payment and delivery conditions described here. If you wish to withhold an invoice due to a defect, the statutory warranty rights, as specified in the GTC, apply.

Our privacy notice also plays a role: The data you provide during the payment process (such as your address and payment information) is used solely for processing the transaction and is not shared with uninvolved third parties. The payment service providers Stripe, PayPal, and Mollie process your data in accordance with their own privacy policies, to which we refer separately in our privacy notice. If you have questions about an invoice, you can contact our customer service at any time – the contact details can be found in the imprint. The various policies together form a clear framework for our collaboration and avoid misunderstandings.

Internal Process at Our End

Behind the scenes at Baduno, payment and delivery processes run largely automated. As soon as an order is received, it is recorded in our system and an order confirmation is generated. In parallel, our accounting department creates the first invoice according to the payment schedule defined in the offer. This invoice is generated as an electronic PDF and contains all legally required information. Upon receipt of a payment via our business account, credit card, or PayPal, our system automatically matches the payment with the open item. For credit card payments, processing is done through Stripe without complete card data reaching us. For invoicing to EU foreign customers with a VAT ID, our team checks the validity of the VAT ID and applies the reverse charge procedure if applicable. For the delivery of digital services, a download link is provided after completion, or deployment into your system is initiated. Simultaneously with delivery, the final invoice is triggered. Dunning processes provide that a friendly reminder is sent automatically first. Only in the event of further delay is a manual review carried out by our customer service before a suspension of services is considered. All process steps are clearly defined to ensure a transparent workflow.

Interaction with Our Other Policies

The Payment and Delivery Information is part of our policy framework and supplements other documents such as the General Terms and Conditions (GTC), the Privacy Policy, or the Right of Withdrawal Policy. For example, our GTC govern when a contract is concluded and what rights and obligations exist – the Payment and Delivery Information specifies these points for the commercial process. The Privacy Policy explains how we handle your personal data, particularly in connection with payment processing by third-party providers such as Stripe or Mollie. The Right of Withdrawal Policy applies to consumers and informs about the right to withdraw from the contract within a certain period – which may affect payment obligations. The reverse charge procedure is also related to VAT regulations, which may be elaborated in our General Terms and Conditions for business customers. The processes described here, such as automatic invoicing or the dunning process, are aligned with our internal compliance requirements and ensure that we comply with all legal requirements. So when you as a customer read the Payment and Delivery Information, you see the practical implementation of what is abstractly defined in the general regulations. This interplay creates a uniform and transparent overall picture for our collaboration.

Key Terms Explained

To avoid misunderstandings, we would like to explain some key terms from our Payment and Delivery Information.

Due date of a payment refers to the point in time at which the invoice amount can be booked by us – not necessarily the time of transfer. For project services, the first installment of 50% is already due upon your order, i.e., before we start work. This enables us to plan reliably and covers the initial project organization.

A partial payment is an installment that becomes due before full performance is completed. In our standard payment plan, these are two equal installments. This term differs from a deposit, which is often seen as a non-binding reservation.

The reverse charge procedure is a mechanism in EU VAT law in which the recipient of the service (i.e., you as a business customer) accounts for the VAT themselves. Prerequisite is your valid VAT ID. We then issue the invoice net and note the reference.

Deployment means the technical delivery of digital services – for example, uploading translations into your content management system or providing a download package. The delivery date in the contract refers to this process.

The suspension of ongoing services in the event of payment default occurs only after prior notice and exclusively affects services not yet provided. Already delivered and paid work results remain unaffected. You will always receive a friendly reminder before a dunning notice.

What This Means for Customers in Practice

Our payment and delivery information is designed to provide you, as a customer, with maximum transparency. Specifically, this means:

You know from the start when payments are due – you will receive the first invoice at the latest with the order confirmation. Surprises regarding costs are excluded, as each invoice exactly matches the agreed items and prices. If you wish to be exempt from VAT, we will arrange this based on your valid VAT ID – a straightforward process.

The delivery of digital services takes place as agreed in the offer. Should a delay become apparent, we will inform you proactively and in good time before the deadline. This means you do not have to ask; you will receive early notification from us.

In the event of late payment, we proceed moderately: before each reminder, you will receive a friendly reminder. Only in cases of significant delay and after prior notice may we suspend ongoing services. Your already delivered and paid work results are not affected.

As a business customer in the EU, you can use the reverse-charge procedure with your VAT ID. Please provide us with your ID before invoicing so that we can issue the invoice correctly.

Additionally, all invoices are permanently available for download in your personal customer area – simplifying your accounting and archiving.

Internal process at our end

To help you understand how we at Baduno internally handle payments and deliveries, we provide a brief insight:

After you place an order, it is recorded in our system. The first invoice is automatically generated and sent to the email address you provided. At the same time, a customer account is created where you can view all invoices and payment receipts.

Payment receipt is recorded via the interfaces of payment service providers (Stripe, PayPal, Mollie) or, in the case of bank transfer, manually. We do not receive complete credit card data – this is processed solely by the service provider. Once the payment is booked, the status is updated in the customer area.

For projects, we start work as soon as the first installment is booked. The delivery date is specified in the contract and recorded internally in our planning software. As the deadline approaches and a delay becomes apparent, the responsible project team will inform you unsolicited and before the deadline.

For reminders, we use a graduated system: first a friendly payment reminder, then a formal reminder. Only in cases of significant delay and after prior notice do we suspend ongoing services. We always check whether this is a temporary payment difficulty.

All processes are documented in our system in a data protection-compliant and audit-proof manner. Your invoices are permanently available to you – even after project completion.